dear shithead.

I am filing a formal complaint regarding the handling of my flight from istanbul to athens, TK 1850 on 30 Sep, Said flight was supposed to depart on 19:35, and i was supposed to take a connecting flight from istanbul to singapore TK 66 at 23:45. Unfortunately, the first flight from Athens (TK 1850) was delayed by over SIX HOURS. It was then impossible to take my succeeding flight, and any other flight to singapore. There are no flights from istanbul to singapore that departs between 03.00 and 13.00. Likewise, there were no flights from athens to singapore during that same period. Hence, I had to wait an additional TEN HOURS to get on a flight to singapore. The most ridiculous part of the entire experience is having to wait INSIDE the aircraft for over THREE HOURS before we were finally given food, and then instructions to disembark the plane. Then we had to wait in the arrivals lounge for another TWO HOURS for things to be sorted out and people can board the plane again.

the delayed flight eventually took off around 02.00, from what i understand. however, i opted to stay in athens and fly out later in the day, because i had the same options either way. the ground staff arranged for alternative flights and accomodation, but again, we had to wait an hour before i and my other co-travellers were assisted. i finally left the airport at 03.30 to the hotel across the street, to sleep for only 4hours until i had to wake up for my next flight.

i was put on a TK flight from athens to istanbul departing 10.50, and connecting to singapore on SQ491 departing 13:30. i was not informed that the interval between flights was under 2 hours, which would make it very difficult to make the second flight. secondly, i was not informed that i cannot check-in for the singapore flight from athens, but would have to do it in instanbul. this makes the 1-hour layover even more ridiculous. when i arrived in istanbul, i hardly had time to check-in and get my boarding pass before i had to rush to the gates and board the airplane. had any untoward incident happened, i would again have missed that flight. fortunately, i did not have any checked luggage, only hand baggage. this facilitated my transfer to the next flight. again, had i checked in my baggage, there is a good chance i would have missed my flight, or i would lose my luggage. finally, i was not informed that the flight from istanbul to singapore had a stop in dubai; this meant that the flight time was split to three hours and seven hours. as such, i was not able to get the rest that i needed and missed from the previous night due to the incident which had me staying at the airport for over TEN HOURS.

i finally arrived in singapore this morning at 07.30, which was SIXTEEN HOURS after my expected arrival time. i had no time to go home and rest or even shower; i had to come immediately to work with all my luggage.

seeing all the above, it is only fair that i get a full refund for the flight that i did not take from istanbul to singapore, TK 66. i was unable to make this flight because of a problem with your airline, and not through any fault of mine. furthermore, i was greatly inconvenienced by the delays and inefficiency of your operations. had we been taken off the plane after waiting for one or two hours, i would at least have gotten a good night's rest instead of staying at athens elefterios venizelos airport until 03.30 in the morning.

i expect to hear from you within the week.